Help · Videos

SeroPOS video tutorials

103 short videos, each one to two minutes, narrated and captioned, recorded in the real app. Every video also sits on the help article it belongs to.

QSR Mode: Customise Your Screen (38)

How to Customise Product Buttons in SeroPOS QSR Mode1:07 · narrated, with captions

Read more: Style QSR product buttons · Arrange the QSR grid with drag and drop · Resize the QSR pay buttons · Change QSR settings · Turn on QSR Mode · Choose a variation when selling · Add modifiers to an item · Adjust an order in QSR Mode · Use the QSR delivery toggle · Split a bill in SeroPOS · Edit a cart line in SeroPOS · Hold an order in SeroPOS · Look up previous invoices in QSR Mode · Replay the guided tours in SeroPOS

Selling at the Counter (4)

A Tour of the SeroPOS Home Screen0:59 · narrated, with captions

Read more: Use the SeroPOS home screen · Start a takeaway order in SeroPOS · Start a dine-in order in SeroPOS · Resume a held order

Payments & Checkout (1)

How to Add a Card Surcharge to Credit Card Payments in SeroPOS0:50 · narrated, with captions

Read more: Set up a card surcharge

Tables, Floor Plan & Waiters (7)

How to Use Table Selection in SeroPOS (Green, Red and Amber Tables)0:59 · narrated, with captions

Read more: Use Table Selection · Change a table status · Design your floor plan

Kitchen Tickets & Kitchen Display (3)

How to Print Kitchen Tickets (KOT) in SeroPOS0:47 · narrated, with captions

Read more: Print kitchen tickets (KOT) · Turn on KDS Mode · Keep the KDS fast with KDS Cleanup

After the Sale: Transactions, DSR & Register (10)

How to Find a Past Sale in SeroPOS (Recent Transactions)1:03 · narrated, with captions

Read more: Find a sale in Recent Transactions · Reprint or share an invoice · Void or refund a sale · Print the daily sales report (Z report) · Open and close the register

Admin: Products & Menu (17)

A Tour of the SeroPOS Admin Panel1:06 · narrated, with captions

Read more: Find your way around Admin · Follow the Getting Started guide in SeroPOS · Manage products in the SeroPOS app · Add or edit a product in the SeroPOS app · Set up categories in the SeroPOS app · Set up units in the SeroPOS app · Set up taxes and tax groups in the SeroPOS app · Set up variation groups · Set up modifier groups

Admin: Staff, Receipts & Store Settings (8)

How to Change a User's Role, Status and Locations in SeroPOS0:53 · narrated, with captions

Read more: Add staff users in the SeroPOS app · Edit your store details · Customise the receipt layout in the SeroPOS app · Set up types of service · Choose payment methods in the SeroPOS app

Printers, Displays & Hardware (6)

How to Add a Receipt Printer in SeroPOS0:54 · narrated, with captions

Read more: Add a printer in SeroPOS · Find printers with Auto-detect · Use a second monitor as a customer display · Show a customer display in a browser

Card Terminals (4)

How to Connect a Global Payments Terminal to SeroPOS0:52 · narrated, with captions

Read more: Use the existing Global Payments network connection · Set up Global Pay Cloud · Set up a Moneris terminal · Set up Gravity Payments

Device Settings (2)

A Tour of SeroPOS Device Settings (Every Switch Explained)1:14 · narrated, with captions

Read more: Print kitchen tickets (KOT) · Print a bill before payment

Help, Themes & Your Account (3)

How to Use the SeroPOS In-App Knowledgebase0:53 · narrated, with captions

Read more: Use the in-app knowledgebase · Change the app theme · View your subscription

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