Frequently asked questions

Download SeroPOS, sign up inside the app and the trial starts at once. It lasts 14 days, needs no credit card and opens every feature on both plans. The home screen shows how many days are left, and the app reminds you as the end gets close. Nothing is billed until you choose Standard or Pro on the Subscription screen yourself.

No. Sign-up, setup and subscribing all happen in the app, and there is no onboarding fee. The first time you open Admin, the Getting Started guide takes you through categories, units and taxes, modifiers, products, staff, payments and printers. If you get stuck, Live Support chat in the app reaches our team, and you can book a demo if you prefer.

iPhone and iPad from the App Store, Android phones and tablets from Google Play, Windows PCs from the Microsoft Store and Macs from the Mac App Store. Phones get a compact layout; tablets and computers get the full sale screen, the quick-service grid, kiosk mode and the kitchen display. The web back office opens in any browser on any computer.

Yes. Download the Excel template from Admin, then Tools, fill in your products and use Import Products to load the file. The web back office also imports products, opening stock, customers and suppliers from spreadsheets, and can import past sales with an option to revert the batch. If your data is in QuickBooks Desktop, the setup wizard can bring it across.

Yes. Admin, then Tools, then Add Demo Data fills the account with a sample menu, so you can ring up sales, hold orders, print kitchen tickets, try split bills and train staff without touching real products. When you are ready to open, Remove Demo Data clears the samples and signs you out, ready to set up your own catalogue.

Yes. Each business shares one back office for products, customers, stock and reports. On the tills that serve a shop, switch on Retail Mode in Settings: it uses shop wording and hides tables, service types, kitchen tickets and the kitchen display. The restaurant tills keep their floor plan and kitchen routing, and reports cover both.

No. Start on the phone, tablet or computer you already have. Add hardware when you need it: a receipt printer, a kitchen printer, a barcode scanner, a cash drawer, a weighing scale or a card terminal. SeroPOS uses standard, widely sold hardware rather than its own branded devices, so you can buy from any supplier and replace a broken part quickly.

Standard ESC/POS thermal printers, including Epson, Star and compatible models, in 58, 72 or 80 mm widths. Connect them over the network, Bluetooth or USB, or through a Windows printer. Auto-detect scans for printers on Bluetooth, USB and your Wi-Fi. Receipts and kitchen tickets can go to different printers, and kitchen tickets still print when the internet is down.

Integrated card terminals from Global Payments, Moneris and Gravity Payments. Global Payments connects over your network or through its cloud service, and SeroPOS can run on the Global Payments T650P terminal itself. Moneris connects through Moneris Go cloud. For QR menu and online orders, customers pay by card through your own Stripe account. Cash, cheque and custom methods are built in.

If you already process with Global Payments, Moneris or Gravity Payments, yes: enter your terminal details in Settings and card sales go straight to the terminal. If you use another processor, you can still record card payments against a standalone terminal. To compare rates, send a recent statement to payments@seropos.app and we'll quote a rate.

Yes. Any USB or keyboard-style barcode scanner works in the product search: scan an item and it is added to the cart. Phones and tablets can also scan with the camera. A cash drawer plugged into the receipt printer opens when a sale prints, or on demand with Open Drawer. Barcode labels are printed from the web back office.

Yes. When the internet drops, the app keeps ringing up sales and saving them on the device, and kitchen tickets keep printing. An indicator shows you are offline. Each sale uploads by itself when the connection returns; any that cannot upload are kept and retried, never thrown away. A few screens, such as the daily sales report and recent transactions, need internet.

Yes, on the Pro plan. Set a Windows PC as the server and connect other tills to it as clients over your local network. Client tills save their sales into the server's database and share the floor plan, held orders and the kitchen display, so the dining room keeps running as one system even if the internet goes down.

Yes. Each store becomes a location in one account, with its own receipts, invoice numbers, prices, payment methods and closing time. Staff can be limited to the locations they work at. The back office shows reports for one location or all of them, and stock transfers move goods between stores. Each extra location costs your plan's monthly price.

Yes, with the Online ordering and QR add-on. Each location gets a branded QR code and an online menu with your banners, variations and modifiers. Customers order from their phone at the table or for pickup, pay by card through your Stripe account or pay when they collect, and the order pops up on the till with a sound for staff to accept.

A direct Uber Eats integration is rolling out in Canada, as part of the Food delivery platforms add-on. It publishes your menu, store hours and item availability to the platform and brings its orders into the till, where staff can accept them, mark items out of stock or cancel with a reason. We will announce when it is available in your area.

The app screens are in English. The in-app help translates into 11 languages, including French, Spanish, Chinese, Arabic and Hindi, and the web back office can be switched to other languages too. Your currency is set for the business when you sign up, so prices, receipts and reports use it. The Accounting add-on records foreign amounts at exchange rates you enter.

Yes, on the Pro plan. QuickBooks Desktop 2021 or later connects through the Web Connector and receives sales, payments, customers, items, purchases and expenses, one invoice per sale or as a day-end summary. QuickBooks Online is supported for Canadian companies and syncs every five minutes. A setup wizard matches records already in your books before anything is sent.

Yes, as the Accounting add-on. It adds a chart of accounts, journal entries that must balance before they save, transfers, budgets, and reports such as the trial balance, balance sheet, cash flow and receivables and payables ageing. Map each payment method to an account once and new sales post automatically. For a full accounting suite, SeroBooks is our sister product.

All three happen in the app, on the Subscription screen. Billing runs through the App Store or Google Play on Apple and Android devices, or by card in the Windows app. You can switch between Standard and Pro, or monthly and annual, at any time. Cancelling stops the next renewal, and you keep access until the end of the period you paid for.

Standard, at $30 a month, is the full point of sale for one location and three users, including kitchen tickets, tables, printing, standard reports and kiosk mode. Pro, at $50 a month, adds the floor plan designer, server/client multi-till, CRM, recipes and production, advanced reports, QuickBooks and WooCommerce, with five users. Both start with the same free trial.

Sign-in can require a second step by authenticator app or text-message code, with passkeys in the web back office and recovery codes for a lost phone. You can see every signed-in device and sign it out, and require two-step verification for the whole team. Roles limit what staff can do, an activity log records changes, and card details stay on the terminal.

Tap the question mark on many screens in the app for help on that screen, which you can translate or print. The knowledge base on this site has step-by-step articles for the app and the back office. For anything else, open Live Support chat in Admin, then Tools, email support@seropos.app, or call us in Canada or the US.