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Frequently asked questions
Quick answers about devices, hardware, pricing, and getting started. Can't find yours? We're one message away.
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Do I need to buy special hardware to use SeroPOS?
No. SeroPOS runs on the devices you already own — iPhone, iPad, Android phones and tablets, Windows PCs, and Macs. It works with standard ESC/POS receipt printers (USB or network), barcode scanners, and cash drawers, and auto-detects supported printers.
Can I try SeroPOS before paying?
Yes. Every plan starts with a 14-day free trial — no credit card required. Download the app, create your business, and you are selling in minutes.
Do I need a sales call or paid onboarding to get started?
No. SeroPOS is fully self-serve: download it from the App Store, Google Play, Microsoft Store, or Mac App Store and set yourself up the same day. A guided Getting Started flow, a built-in knowledge base on every admin screen, demo data, and live support chat inside the app walk you through everything — and you subscribe in-app when you are ready.
Does SeroPOS work with QuickBooks or Xero?
Yes. The Pro plan syncs sales, taxes, and payouts straight into QuickBooks Online or Xero automatically — no double entry and no spreadsheet exports.
Can I manage multiple store locations?
Yes. SeroPOS supports multiple locations under one account, with per-location settings, stock transfers between stores, and consolidated reporting across your whole chain.
Is my data secure?
Yes. Your data is encrypted in transit with 256-bit SSL, payments are processed by PCI-compliant providers like Stripe, and everything is backed up in the cloud so a lost or broken device never means lost data.
Which devices does SeroPOS run on?
iPhone, iPad, Android phones and tablets, Windows PCs, and Macs — with native apps on the App Store, Google Play, Microsoft Store, and Mac App Store. Your account and data sync across all of them.
Does SeroPOS support restaurants and retail in the same account?
Yes. Restaurant tools (tables, floor plans, KOT, modifiers) and retail tools (barcodes, variations, purchase orders) live in the same platform — enable what your business needs.
Can customers order online or from a QR code?
Yes. SeroPOS includes an online catalogue with cart and checkout plus QR self-ordering. Web orders appear right in your register queue for accepting and fulfillment.
What printers and hardware work with SeroPOS?
Standard ESC/POS receipt printers over USB or network (Epson, Star, and compatibles) with auto-detection, plus barcode scanners, label printing, and printer-driven cash drawers.
Which payment providers does SeroPOS support?
For card-present payments we integrate with Global Payments (our recommended processor, with the T650p terminal), Moneris and Gravity Payments — and we will beat your current processing rate. Online and QR orders are processed securely through Stripe.
Does SeroPOS support multiple languages and currencies?
Yes — the platform ships in 16 languages including English, Spanish, French, German, Arabic, Hindi, and Chinese, and supports per-business currency settings.
How does the 14-day free trial work?
Download the app, create your business, and use everything free for 14 days — no credit card required. Subscribe inside the app when you are ready to continue.
Can I import my existing products?
Yes. Import your entire catalog from Excel in minutes, and export it back out any time you like.
Ready to run your business the modern way?
Join the businesses already selling smarter with SeroPOS. Set up takes minutes — not days.
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